They will tell you to download remote control software such as AnyDesk or TeamViewer. The scammer will pretend to assist you or ask you to assist them to catch the scammer. Sometimes they start with an SMS, an email or a pop up on a screen from a scammer seeking urgent contact to fix a problem. Scams of this nature will often be an unexpected phone call saying you’ve been billed for a purchase you didn’t make, your device has been compromised or your account has been hacked. They create a sense of urgency to make you give them access to your computer via remote access software. Scammers pretend to be from well-known organisations such as Telstra, eBay, NBN Co, Amazon, banks, government organisations, police and computer and IT support organisations. Last year that was only one-third of that, at $2.5 million, so it’s clear that criminals are moving in on home computers. According to Scamwatch, so far this year scammers have stolen more than $7.2 million from Australians by gaining access to home computers. IDCARE does not ask individuals to donate or pay. IDCARE is a not-for-profit Australian charity that was formed by big companies such as the banks and Qantas to support individuals confronting identity and cyber security concerns. Nothing is foolproof when dealing with the apps, but there are things you can do to try to avoid becoming a victim.IDCARE is Australia and New Zealand’s national identity and cyber support service. Always check it out if anyone claiming to be with Cash App contacts you.Īccording to Cash App, if a person sends money to someone else on Cash App who is not on their friends list, they now make sure the person is sure before allowing the transaction. It is important to remember to never talk to anyone on the phone claiming to be with Cash App. The family's bank provided them with a provisional credit card for the money while Cash App looks into the cash, but they are still trying to get their money back. ![]() The same message even warns callers that people will impersonate Cash App employees. Instead, you will get a message that tells you to visit the app to contact customer service. The actual Cash App number has an automated support line and if you call it, you won't reach a live person. A simple Google search won't weed out the fakes. There are several scammers posing at Cash App online looking to swindle customers. There's no reason for him to access our money." "Once I realized he just took all of our money, it was like, no, this is not right. "You can see everything moving over," Sanders said. The scammer also took over the family's bank accounts, emptied them and sent the funds to Bitcoin. ![]() "From there, he had full control of our phones." "He's like, OK, I need you guys to go into your app store and download this app called AnyDesk," Sanders said. The person on the other end of the phone had something else in mind. It was the convenience that pulled Sanders in, but using Google to find the customer service number for Cash App was the wrong move. "We have Cash App and we've heard of the Cash App credit card and we know that instead of having to transfer it to your bank, you can just use your card and it would be easier," Jacqueline Sanders said. The family thought it was the Cash App debit card and wanted to activate it right away. ![]() It all started when a card arrived in the mail. They weren't the first people to fall victim to the Cash App customer support scam, but they hope they will be the last. INDIANAPOLIS - An Indianapolis woman wants to warn others after she and her family fell victim to a scam involving the Cash App.
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